| Management Centre of the International Islamic University Malaysia has designed the management course for those working in the health care industry
The course is tailor made to cater the needs of people currently working in hospital and allied health industries.
It is meant to enhance the skills needed to manage their respective organisation successfully.
The course, once completed, will also fulfill the need of continuing professional development.
| Who Should Attend- Supervisors
- Managers
- Ward Sisters
- Matrons
- Chief Nursing Officer
- Medical Personnel
- Others
| Objectives
At the end the course, participants will be able to understand: - basic principles of effective communication to improve assertiveness, speaking and listening skills.
- elements relating to HR and the various functions and aspects of HR.
- importance of Total Quality Management in health care industry.
- elements relating to performance management.
- basic financial statements and to learn how to analyze financial information for effective planning and control.
- management functions such as planning, organising leading and controlling.
- patient psychology.
- the need for interpersonal skills
| | Pre-Requisites | The Certificate in Health care Management course is open to all working adults. | | Certification | The Certificate in Healthcare Management will be awarded by the Management Centre, International Islamic University Malaysia (IIUM) | | Classes & Duration | Classes will be conducted fortnightly on Saturdays and Sundays from 9.00am to 5.00pm. |
Teaching Approach and Methodology - There is a 16 hours face-to-face session for each module and conducted in a workshop format to encourage two-way communication between the facilitators and the participants.
- The mode of the delivery will be hands-on to fit the need of working people.
| | Modules | | Code | Subject | Description | CHM 101 | Management Skills in Healthcare | [More Info] | CHM 102 | Leadership Skills in Healthcare | [More Info] | CHM 103 | Effective Communication in Healthcare | [More Info] | CHM 104 | Accounting & Finance for the Non-Financial Manager | [More Info] | CHM 105 | Human Resources in Healthcare | [More Info] | CHM 106 | Performance Management in Healthcare | [More Info] | CHM 107 | Total
Quality Improvement (TQI) in Healthcare | [More Info] | CHM 108 | Hospital Organisation and Clinical Governance | [More Info] |
Course Fee | Course Fee (per module) | Registration Fee | Payment Method | | RM 700.00 | RM100.00 (non-refundable) | Money Order / Postal Order / Bank Draft / Cheque | | RM 800.00 | (Standalone Module) | Money Order / Postal Order / Bank Draft / Cheque | * Payment payable to IIUM MANAGEMENT CENTRE
* Payment is due on the commencement of each module
* Sponsoring organization may claim under SBL scheme
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| Facilitators Faculty members who are all qualified at doctoral level as well as those from the industries will deliver each module. Below is a partial listing of the faculty members: - Prof. Dato' Dr. Mat Saat Mohamed Baki - Ph.D. (Clinical Psychology), United States International University, USA.
- Prof. Dr. Khaliq Ahmad - Ph.D. (Commerce), Aligarh Muslim University, India.
- Prof. Dr. Arif Hassan - Ph.D. (Psychology), Patna University , MA.
- Assoc. Prof. Dr. Nik Nazli Nik Ahmad - Ph.D. (Accounting), University of Leeds, UK.
- Assoc. Prof. Dr. Abdul Rahim Abdul Rahman - Ph.D. (Accounting), University of Southampton, UK.
- Asst. Prof. Dr. Hariyati Shahrima Abdul Majid - Ph.D. (Health Psychology), University of Surrey, UK .
- Asst. Prof. Dr. Zabeda Abdul Hamid - Ph.D. (Human Resource Management), University of Strathclyde, Glasgow.
- Asst. Prof. Dr. Noor Hazilah Abd. Manaf - Ph.D. (Public Administration - Healthcare Management),UM.
- Asst. Prof. Dr. Azura Omar - Ph.D. (Management Sciences), Manchester School of Management, UMIST.
- Dr. Mohd Yusop Ahmad - Ph.D. (Management), GSM - UPM.
| | Enquiries | Contact Info All enquiries can be addressed to:
Management Centre International Islamic University Malaysia
P.O. Box 10
50728 Kuala Lumpur, Malaysia
Contact person : En. Ali Haji Isa
Tel : 603 - 6196 4187 / 4190 / 4192
Fax : 603 - 6196 4856
| Download |
Venue * The venue will be at the Management Centre, International Islamic University Malaysia, Gombak.
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| MANAGEMENT SKILLS IN HEALTHCARE | View PDF | [TOP] | | Objective | Duration & Time | | Managers in organisations, at all levels, are expected to assume various roles and thus
require some specific skills. This course will provide a foundation in understanding of the
functions of management, that of planning, organising, leading and controlling, and the
skills that managers must develop to be more effective. This includes understanding the
process of making decisions, managing work teams, managing conflict and
organisational change.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Overview: The Management Process
- Challenges Facing Today’s Managers
- Planning and Decision Making: The Foundation of Good Management
| - Managing Teams and Work group
- Managing Conflict and Change
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| LEADERSHIP SKILLS IN HEALTHCARE | View PDF | [TOP] | | Objective | Duration & Time | | This course will provide basic knowledge on the concepts, competencies and processes of leadership and motivation in the workplace.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Who is a leader?
- Leader vs. Administrator
- Leadership and sources of power
- Leadership and motivation: why people do what they do?
- Leadership and trust
- Leadership and self fulfilling prophecy
- Leadership style
- Leadership and persuasion
- Leader as a teacher: developing others
- Practical leadership tips
- Analysis: How effective is your boss as a leader?
- Leadership case: Group discussion and presentation
| - Characteristics of a an effective leader
- Roles of a leader
- Are leaders born or trained
- Leadership development
- Leadership training
- Leader and subordinate relationship
- Analysis: the profile of an acclaimed leader
- Discussion and presentation: the effect of leadership on environment
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| EFFECTIVE COMMUNICATION IN HEALTHCARE | View PDF | [TOP] | | Objective | Duration & Time | | Effective communication skills are essential in all types of jobs and organisations. This
course will provide a foundation in understanding the basic principles of effective
communication. A special focus will also be given to help participants improve
assertiveness, speaking and listening skills.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Overview: Effective Communication
- The Communication Process
- Effective Communication
- Assertiveness Inventory
| - Assertiveness Training
- Listening and Counselling
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| ACCOUNTING AND FINANCE FOR THE NONFINANCIAL MANAGER | View PDF | [TOP] | | Objective | Duration & Time | | This 2-day course is designed to provide participants with a basic understanding of the
financial statements, budgets and overall financial workings of their companies.
Participants will also learn how to analyse financial information for effective planning and
control.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Understanding and Analysing the Financial Statements
- Financial Management
| - Understanding and Managing Your Costs
- Using Performance Measurement to Achieve Strategic Objectives
|
| HUMAN
RESOURCES IN HEALTHCARE | View
PDF | [TOP] | | Objective | Duration & Time | | The objective of this course is to give an understanding into the elements relating to HR.
The various functions and aspects of HR will be touched upon and an insight into the
ways organisations can develop itself through the utilisation of efficient HR practices will
also be discussed.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Overview of HRM
- Recruitment and Selection
- Training and Career Development
| - Motivation
- Job Design
- Stress Management
- Work Life Balance
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| PERFORMANCE MANAGEMENT IN HEALTHCARE | View PDF | [TOP] | | Objective | Duration & Time | | The objective of this course is to give an understanding of the elements relating to
performance management. The various functions and aspects of performance
management will be covered and an insight into the ways organisations can develop
efficient and effective performance management strategies will be addressed.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Overview of Performance Management
- Performance Management Strategies
- Types of performance measures
| - Performance management and compensation
- Rater training
|
| TOTAL
QUALITY IMPROVEMENT IN HEALTHCARE | View
PDF | [TOP] | | Objective | Duration & Time | | To create awareness among the participants
on the importance of TQI / CQI in healthcare
industry. To introduce to the participants
the philosophies and principles of TQI /
CQI. To introduce to the participants the
tools and techniques of effective implementation
of TQM /CQI. | 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | - Evolution of Quality – from Deming to Donabedian
- Definition of Quality
- Principles of Quality
- Service Quality
- Leadership and management commitment
- Customer Focus
| - Employee involvement
- Process improvement
- Empowerment and teamwork
- Benchmarking
- Tools and techniques of quality
- Implementation
of TQI / CQI |
| HOSPITAL ORGANIZATION AND CLINICAL GOVERNANCE | View PDF | [TOP] | | Objective | Duration & Time | | The objective of this course is to provide an understanding of the various functions of hospital organization in relation to the clinical governance initiatives and actions.
| 2-Day Programme / 9am - 5pm | | Course Content | | Day One | Day Two | | Hospital Organization - What is an organization?
- Organization structure
- Roles of an organization
- What is a hospital and composition of hospital staff
- Principle for hospital organization
- Association in organization
- Bureaucracy in organization
- Communication lines in organization
- Studying a sample of hospital organization
- Rationale for the type of organization
- Short case study and presentation
- Summary of learning points.
| Clinical Governance - The origin of clinical governance
- Why clinical governance and how implementation of clinical governance may "shift the culture" of healthcare management?
- Building clinical governance: processes and skills
- Creating an environment for good clinical governance-good clinical practice
- How to realize clinical governance in hospital management
- Implementation of clinical governance for healthcare services.
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